If the potential workaround still doesn’t fix the issue, we’d suggest waiting for an official fix that might pop-up later. However, it’s been escalated for further investigation. Since reports about the issue are pretty recent, there’s no official acknowledgment from the company yet. Turning off age restrictions on a test OU fixes this issue, but it is not a solution that we can roll out. So a temporary workaround is to turn off age restrictions to see if it fixes the problem.
According to them issue has something to do with the age restrictions. The problem appears to be affecting users with only on the iOS platform as we’re unable to find any evidence to suggest otherwise at the time of this writing.įortunately, a user was able to figure out what could potentially be the explanation to the problem. I also have logged into this school account on my iPad, and it worked perfectly well. – everywhere but the app, so I obviously do have access to the service. However, Google Drive works just fine on Safari, Chrome, etc. I tried deleting the app and then downloaded it again but when I try logging in to my account I can’t.Įvery time I try to log into Google Drive on my iPhone, it gives me a message saying “You don’t have access to this service” and tells me to contact my administrator, since this is an account under my school’s domain. I can’t log in to my school gmail account. Speaking of which, we’ve added a few of these reports below for reference: Source Users are reporting that they are unable to access their Google Drive app when they are signed in with an account from an organization such as from an account provided by a school. This issue appears to have popped up in the last few days and some users say something similar happened a few months ago. Some Google Drive users have taken to the community forums to report an issue where they are receiving an error ‘You don’t have access to this service’.
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